FAQ
What makes HowToam different from other websites?
Unlike most online retailers, we're customer-centric and committed to giving you the best prices.
We guarantee:
High-quality products
Fast shipping
Lowest prices
What shipping options do you offer?
We ship to the US, Canada, Australia, and Europe.
How much does shipping cost?
All orders over £39.99 receive free standard shipping.
US: Express shipping is available for $5 on your order.
UK: Express shipping is available for $5 on your order.
Canada: Express shipping is available for $5 on your order.
Europe: Express shipping is available for $5 on your order.
*Please note that express shipping is not available to customers with a PO Box address.
Tip: Combine all items into one order to save on shipping!
For more information about our shipping policy, click here.
How long will it take for me to receive my product?
You can contact our customer service here or email howtoam.shop@hotmail.com directly.
Please note that we do not accept cancellation requests over the phone.
For more information on cancellations and refunds, please click here.
What payment methods do we accept?
We accept PayPal and all major credit cards as secure payment methods.
How do you ensure product quality?
We have a dedicated sourcing team that works directly with select overseas manufacturers.
We test all products before shipping.
How do I order?
Open the product page of your choice.
Select the quantity, color, size, and plug type you want to order, then click "Add to Cart."
Click "Checkout" in the pop-up window.
On the next page, fill in your information (email address, name, shipping address), then click "Continue to select shipping options."
On the next screen, click "Continue to select payment options."
The final step is to enter your payment information and click "Complete Order" to complete the transaction and place your order.
How do I track my order?
After creating an account on our website, you can review your order information at any time.
Simply log in and visit your account page to view order tracking information (located in your order history).
If you haven't created an account yet, or you'd like to log in, please click here.
When will I receive an order confirmation?
Once your order is complete, we'll send you an order confirmation email to the address you used when placing your order.
If you don't receive an order confirmation email, you may have entered an incorrect email address.
Some email providers may mark our emails as spam or block them entirely.
If our emails don't appear in your inbox, please check your spam folder.
Please be sure to add our emails to your safelist.
If necessary, you can also contact our customer service for assistance.
How do I use a discount code?
To use a discount code or coupon, enter it into the discount code text box on the right side of the checkout page.
If you're ordering on a mobile phone, the discount box is located in your order summary.
After entering the discount code, you'll need to click the "Apply" button next to the discount box to activate it.
After clicking the button, you will see whether the discount code has been successfully applied.